2. How We Use Your Information

We use collected information to:

• Process and fulfill orders
• Provide customer support
• Communicate order updates
• Improve our website and Services
• Personalize user experience
• Detect fraud and enhance security
• Comply with legal obligations
• Conduct marketing activities (where permitted by law)

We will not use your personal information for materially different purposes without notice.

3. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Enable website functionality
• Analyze traffic and usage patterns
• Store preferences
• Deliver relevant advertising

You may adjust cookie settings in your browser. Some features of our website may not function properly if cookies are disabled.

4. How We Share Personal Information

We do not sell personal information in the traditional sense. However, under CCPA definitions, certain advertising or analytics sharing may be considered a “sale” or “sharing.”

We may disclose personal information to:

4.1 Service Providers

Companies that assist with:

• Payment processing
• Order fulfillment and shipping
• Website hosting
• Marketing services
• Analytics

These providers are contractually obligated to protect your data.

4.2 Legal Compliance

We may disclose information if required to:

• Comply with law enforcement requests
• Enforce our Terms of Service
• Protect rights, safety, or property

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.

5. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights:

5.1 Right to Know

You may request disclosure of:

• Categories of personal information collected
• Sources of collection
• Business purposes for use
• Categories of third parties receiving data

5.2 Right to Access

You may request a copy of the specific personal information we have collected about you.

5.3 Right to Delete

You may request deletion of personal information, subject to certain legal exceptions.

5.4 Right to Correct

You may request correction of inaccurate personal information.

5.5 Right to Opt-Out of Sale or Sharing

If applicable, you may opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising.

5.6 Right to Limit Use of Sensitive Personal Information

We do not use sensitive personal information for purposes beyond those permitted by law.

5.7 Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To exercise your rights, contact us using the information in Section 12 below. We may verify your identity before fulfilling your request.

6. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this Policy
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce agreements

Retention periods vary depending on the type of data and legal requirements.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security.

8. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If we learn that such information has been collected without verified parental consent, we will delete it promptly.

9. Email Marketing & Communications

You may receive promotional emails from us if you opt in or make a purchase. You may unsubscribe at any time by:

• Clicking the “unsubscribe” link in marketing emails
• Contacting us directly

Transactional emails related to orders may still be sent.

10. Do Not Track Signals

Some browsers transmit “Do Not Track” signals. Because there is no uniform industry standard, our website may not respond to such signals.

California residents may exercise opt-out rights as described above.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, operational, or regulatory changes.

The revised version will be posted with an updated Effective Date. Continued use of our Services constitutes acceptance of any updates.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Olala Neon Company
Email: support@olalaneon.com
Mailing Address: 188 SPEAR STREET FL 6 SAN FRANCISCO, CA 94105, USA
Phone: (415) 319-9979

2. Custom Products & Order Process

2.1 Made-to-Order Products

Most Olala Neon products are customized and produced specifically according to customer specifications. Production begins only after order confirmation and successful payment authorization.

2.2 Order Confirmation

An order acknowledgment email confirms receipt of your request but does not guarantee acceptance. We reserve the right to decline or cancel any order due to:

• Errors in pricing or product information;
• Suspected fraud or unauthorized transactions;
• Design content that violates intellectual property laws or public policy.

If an order is canceled after payment, a refund will be issued in accordance with our Refund Policy.

2.3 Customer Responsibility

You are responsible for:

• Submitting accurate measurements, design details, and shipping information;
• Ensuring custom artwork does not infringe third-party rights;
• Reviewing final proofs (if provided) before approval.

Orders for customized items are generally non-returnable unless defective or covered under warranty.

3. Pricing & Payment Terms

All prices are displayed in U.S. Dollars unless otherwise specified. Applicable sales tax may be added at checkout depending on your shipping location.

We accept payment methods listed at checkout. Payment must be successfully processed before production begins.

We reserve the right to:

• Modify pricing at any time prior to order confirmation;
• Correct typographical or pricing errors;
• Suspend orders for unresolved payment issues.

4. Production, Shipping & Delivery

4.1 Production Timeline

Estimated production times are provided for reference and may vary based on order complexity and seasonal demand.

4.2 Shipping

Shipping methods and estimated delivery times are described in our Shipping Policy. Delivery dates are estimates, not guarantees.

Once an order has been transferred to the shipping carrier:

• Risk of loss passes to the customer;
• We are not responsible for delays caused by carriers, weather, customs, or other events beyond our control.

4.3 International Orders

International customers are responsible for customs duties, VAT, import taxes, or other fees imposed by local authorities.

4.4 Damage Claims

If your order arrives damaged, you must notify us within 7 calendar days of delivery and provide photographic evidence.

5. Limited Warranty

Olala Neon provides a limited warranty of 12 to 24 months from the date of delivery, depending on product type.

This warranty covers manufacturing defects under normal indoor use. It does not cover:

• Improper installation;
• Misuse or modification;
• Accidental damage;
• Electrical surges;
• Wear and tear;
• Damage caused by unauthorized repairs.

Warranty remedies may include repair, replacement, or partial refund at our discretion. To initiate a claim, contact our customer support team with order details and supporting documentation.

6. Intellectual Property Rights

All website content — including designs, images, product displays, graphics, branding elements, and text — is owned by or licensed to Olala Neon and protected by U.S. and international intellectual property laws.

You may not:

• Reproduce or redistribute website materials;
• Use our trademarks or branding without written authorization;
• Reverse-engineer or duplicate proprietary designs.

DMCA Compliance

If you believe your copyrighted material has been used improperly, please submit a written notice pursuant to the Digital Millennium Copyright Act (DMCA). We will investigate and respond in accordance with applicable law.

7. Acceptable Use Policy

When using our Services, you agree not to:

• Violate any applicable federal, state, or local law;
• Upload or request content that is unlawful, defamatory, obscene, or infringing;
• Interfere with website security or functionality;
• Attempt unauthorized access to systems or customer accounts;
• Use the Services for fraudulent purposes.

We reserve the right to restrict access for violations of this section.

8. Third-Party Services & Links

Our website may contain links to third-party platforms (e.g., payment processors, social media, shipping carriers). These services operate independently and are governed by their own terms and privacy policies.

Olala Neon is not responsible for third-party content, policies, or practices.

9. Privacy & Data Protection

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and safeguard personal information.

By using our Services, you consent to our data practices as described in that policy.

10. Disclaimer of Warranties

Except as expressly stated in our Limited Warranty:

• Products and Services are provided “as is” and “as available.”
• We disclaim all implied warranties, including merchantability and fitness for a particular purpose, to the fullest extent permitted by law.

Some states do not allow limitations on implied warranties, so certain exclusions may not apply to you.

11. Limitation of Liability

To the fullest extent permitted by U.S. law:

• Olala Neon shall not be liable for indirect, incidental, special, consequential, or punitive damages;
• Our total liability for any claim arising out of or related to a purchase shall not exceed the amount paid for the specific product giving rise to the claim.

This limitation applies regardless of legal theory (contract, tort, negligence, strict liability, or otherwise).

12. Indemnification

You agree to defend, indemnify, and hold harmless Olala Neon and its officers, directors, employees, and affiliates from any claims, losses, liabilities, and expenses arising from:

• Your misuse of the Services;
• Your breach of these Terms;
• Your violation of intellectual property or other rights.

13. Suspension & Termination

We may suspend or terminate access to our Services without prior notice if:

• You violate these Terms;
• You engage in fraudulent or unlawful conduct;
• Required by law or regulatory authority.

Termination does not relieve you of payment obligations for completed orders.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and interpreted under the laws of the United States and the State in which Olala Neon operates, without regard to conflict of law principles.

Any disputes shall be resolved through:

• Good-faith negotiation first;
• If unresolved, binding arbitration or state/federal courts located in the applicable jurisdiction.

15. Updates to These Terms

We may revise these Terms periodically. Updated versions will be posted on our website with a revised Effective Date.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.